ISO 9001:2015

Merill Quality Management System is a working instrument that provides added value to the company production through the continuous improvement of the efficiency in order to guarantee the customer satisfaction.

Merill Management System follows the directives established by the law UNI EN ISO 9001.

The Quality Management System is especially oriented towards the continuous improvement of the company performance and it is based on the 8 quality management rules:

  • Customer orientation;
    All companies depend on their customers, therefore they need to understand their current and future needs, satisfy their requirements and aim to exceed their expectations.
  • Leadership;
    Leaders establish unity of purpose and cohesion within the company. They need to create and maintain an internal environment fully involving the personnel towards the pursuit of the company policy.
  • Personnel involvement;
    People, at all levels, are the essence of the company and their full involvement enable the company to maximize their abilities.
  • Process approach;
    The required result can be achieved efficiently when the related activities and resources are managed as a process.
  • Systemic management approach;
    Identifying, understanding and managing (as a whole system) all the processes linked to each other contributes to the effectiveness and efficiency of the company in achieving objectives.
  • Continuous improvement;
    The continuous improvement of the company overall performance must be a permanent goal of the organization.
  • Decisions based on objective data;
    Effective decisions are based on the analysis of data and information Mutually Beneficial Supplier Relationship.
  • Mutually Beneficial Supplier Relationship;
    An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.